Related Experiment Videos
Affective mechanisms linking dysfunctional behavior to performance in work teams: a moderated mediation study.
Michael S Cole1, Frank Walter, Heike Bruch
1Department of Management, M.J. Neeley School of Business, Texas Christian University, Fort Worth, TX 76109, USA. m.s.cole@tcu.edu
The Journal of Applied Psychology
|September 24, 2008
Summary
Dysfunctional team behavior impacts performance, but this link is complex. Negative team emotions mediate this relationship, especially when nonverbal expressivity is high, highlighting the role of collective emotions.
Area of Science:
- Organizational Psychology
- Team Dynamics
- Emotional Labor
Background:
- Dysfunctional team behaviors can negatively impact overall team performance.
- The role of negative affective tone and emotional expressivity in mediating this relationship requires further investigation.
Purpose of the Study:
- To examine the association between dysfunctional team behavior and team performance.
- To investigate the mediating role of negative affective tone.
- To explore the moderating effect of nonverbal negative emotional expressivity.
Main Methods:
- A field study was conducted with 61 work teams.
- Data collected included measures of dysfunctional behavior, negative affective tone, and nonverbal negative emotional expressivity.
- Supervisors provided ratings of team performance.
Main Results:
- Negative team affective tone mediated the relationship between dysfunctional team behavior and performance.
- This mediation was significant only when teams' nonverbal negative expressivity was high.
- The findings suggest a pattern of moderated mediation.
Conclusions:
- The link between dysfunctional behavior and team performance is more complex than previously thought.
- Team members' collective emotions and emotional processing are key mechanisms.
- Understanding emotional dynamics is crucial for managing team performance.
Related Concept Videos
02:45Self-Discrepancy Theory
One influential perspective on what motivates people's behavior is detailed in Tory Higgin's self-discrepancy theory (Higgins, 1987). He proposed that people hold disagreeing internal representations of themselves that lead to different emotional states.
01:29The Influence of Cognition on Affect
Cognition plays a pivotal role in shaping emotional experiences, as demonstrated by Schachter and Singer’s two-factor theory of emotion. According to this model, emotion arises from a combination of physiological arousal and cognitive interpretation. The body’s physiological response to stimuli is ambiguous and only gains emotional significance through cognitive labeling. For instance, an increased heart rate and adrenaline surge while standing near an attractive person may be interpreted as...
01:29Theory of Attribution II: Kelley's Covariation Theory
Attribution theory plays a crucial role in social psychology, helping to explain how individuals interpret the causes of behavior. One prominent model within this field is Harold Kelley's covariation theory, which provides a systematic approach to determining whether internal traits or external circumstances drive a person's actions. The model posits that individuals rely on three key types of information—consensus, consistency, and distinctiveness—to make these judgments.Consensus: Comparing...
01:26Modeling in Therapy
Modeling, a key technique in therapy, uses observational learning to help clients acquire and practice new skills by watching therapists demonstrate desired behaviors. This approach, rooted in Albert Bandura's concept of vicarious learning, plays a significant role in therapeutic interventions for various psychological conditions, including social anxiety, ADHD, and depression.
Participant Modeling
Participant modeling involves therapists demonstrating calm and effective behaviors in situations...
Participant Modeling
Participant modeling involves therapists demonstrating calm and effective behaviors in situations...
01:21Behavior Modification
Behavioral approaches have often been criticized for ignoring mental processes and focusing solely on observable behavior. However, these approaches provide an optimistic perspective for individuals seeking to change their behaviors. Rather than concentrating on intrinsic personality traits, behavioral approaches suggest that even longstanding habits can be modified by changing the reward contingencies that maintain them.
A real-world application of operant conditioning principles is applied...
A real-world application of operant conditioning principles is applied...
01:37Social Loafing
Another way in which a group presence can affect performance is social loafing—the exertion of less effort by a person working together with a group. Social loafing occurs when our individual performance cannot be evaluated separately from the group. Thus, group performance declines on easy tasks (Karau & Williams, 1993). Essentially individual group members loaf and let other group members pick up the slack. Because each individual’s efforts cannot be evaluated, individuals become less...