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Related Concept Videos

Cognitive Theories: Lazarus Mediational Theory of Emotion01:17

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Richard Lazarus' cognitive mediational theory highlights the pivotal role of cognitive appraisal in shaping emotional responses. According to this theory, the evaluation of a stimulus — based on personal values, goals, beliefs, and expectations — mediates the emotional response. This appraisal process is immediate and often occurs unconsciously, influencing the intensity and nature of the resulting emotion.
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Emotional labour underlying caring: an evolutionary concept analysis.

Truc Huynh1, Marie Alderson, Mary Thompson

  • 1Faculty of Nursing, University of Montreal, Montreal, QC, Canada. truc.huynh@umontreal.ca

Journal of Advanced Nursing
|November 8, 2008
PubMed
Summary
This summary is machine-generated.

Emotional labour, the invisible regulation of nurses' emotions, involves adopting a work persona. This concept analysis clarifies its antecedents, attributes, and consequences for nursing practice and education.

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Area of Science:

  • Nursing
  • Psychology
  • Sociology

Background:

  • Caring is central to nursing, yet nurses' emotional labour remains largely invisible and underdeveloped.
  • Emotional labour involves the internal regulation of emotions, crucial for patient care but often unrecognized.

Purpose of the Study:

  • To conduct a concept analysis of emotional labour in nursing.
  • To clarify the definition, antecedents, attributes, and consequences of emotional labour.

Main Methods:

  • A comprehensive literature search was conducted in CINAHL, PsycINFO, and REPERE from 1990 to 2008.
  • Rodgers' evolutionary method of concept analysis was applied to 72 selected papers on emotional labour.

Main Results:

  • Emotional labour is defined as nurses adopting a 'work persona' to manage emotions during patient interactions.
  • Antecedents include organizational, nurse, and job factors; attributes involve autonomous responses and persona strategies (surface/deep acts).
  • Consequences impact both organizational aspects (productivity) and nurse well-being (positive/negative).

Conclusions:

  • Emotional labour should be integrated into nursing preregistration programs.
  • Nurses require supportive environments for reflection and discussion of emotional labour, especially with challenging patients.