Capturing the magic: assessing the quality of youth mentoring relationships

Mentoring programs pose some special challenges for quality assessment because they operate at two levels: that of the dyadic relationship and that of the program. Fully assessing the quality of youth mentoring relationships requires understanding the characteristics and processes of individual relationships, which are the point of service for mentoring. Yet we also must consider the program components that support their development. A number of factors have been indicated to contribute to quality mentoring relationships, including frequency and consistency of contact, feelings of connection between mentor and protégé, and the mentor's approach. Program features linked with quality relationships include mentor screening and training and expectations for frequency of contact. Assessing the quality of the relationship directly requires measuring both the mentor's and protégé's perceptions of important dimensions of the relationship, such as goals, engagement, and closeness. Single-point-in-time surveys or interviews, using both validated measures and open-ended questions, may be used as tools for assessing individual relationships at the conclusion of programs. Short surveys, logs, and observations may be useful for periodic or ongoing assessment of quality for support and intervention purposes. Focus groups and surveys of mentors may also provide useful information for assessing program components needed to support the development and maintenance of high quality relationships. The benefits and drawbacks of each of these methods for assessing relational quality are discussed. Mentoring programs are provided with references for specific tools that may be used to assess relational quality.