Public computing options for individuals with cognitive impairments: survey outcomes

Area of Science:

• Assistive Technology
• Human-Computer Interaction
• Disability Studies

Background:

• Cognitive impairment (CI) can significantly affect an individual's ability to utilize public computing resources.
• Understanding the availability and accessibility of public computing is crucial for promoting digital inclusion for people with CI.
• Geographical location and facility type influence the accessibility of public computing services.

Purpose of the Study:

• To investigate the availability and accessibility of public computing resources for individuals with cognitive impairment (CI) in the USA.
• To identify potential barriers and facilitators to public computer and Wi-Fi access for this population.

Main Methods:

• A telephone survey with semi-structured interviews was conducted with 145 informants across seven types of public facilities in three distinct geographical regions.
• Snowball sampling was employed to recruit participants.
• An Internet search for wireless (Wi-Fi) hotspots supplemented the survey data.

Main Results:

• Public computer and Wi-Fi availability was highest in urban areas, followed by mid-sized and rural cities.
• Libraries exhibited the most access barriers, including complex queues, login requirements, and inadequate technical support.
• University assistive technology centers and specialized facilities (e.g., brain injury centers) demonstrated the fewest access barriers.

Conclusions:

• Optimal outcomes for individuals with CI necessitate matching technology to user needs, considering potential barriers in preferred public environments.
• Emerging trends like widespread Wi-Fi and limited auto-launch applications should inform the development of public computing technologies for users with CI.