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Published on: February 19, 2021
Development, implementation, and public reporting of the HCAHPS survey
Laura A Giordano1, Marc N Elliott, Elizabeth Goldstein
1Health Services Advisory Group, Phoenix, Arizona.
Medical Care Research and Review : MCRR
|July 30, 2009
Summary
The Consumer Assessment of Healthcare Providers and Systems (CAHPS) Hospital Survey, or HCAHPS, was developed to report on patient experiences. This led to widespread hospital participation and improved healthcare transparency.
Area of Science:
- Health Services Research
- Healthcare Quality Measurement
- Patient Experience Research
Background:
- The Consumer Assessment of Healthcare Providers and Systems (CAHPS) Hospital Survey, also known as HCAHPS, was developed to standardize the measurement of hospital patient experiences.
- Early development involved rigorous protocols, including randomized mode experiments, vendor training, and pilot testing.
Purpose of the Study:
- To describe the history and development of the HCAHPS survey and its protocols.
- To highlight the impact of HCAHPS data on public reporting and healthcare quality.
Main Methods:
- The study outlines the historical development and implementation of the HCAHPS survey.
- It details the processes leading to public reporting and the linkage to payment incentives.
Main Results:
- The HCAHPS survey rapidly achieved near-universal participation among general acute care hospitals in the United States (approx. 90%).
- Publicly reported HCAHPS data on www.hospitalcompare.hhs.gov enables national comparisons of patient experiences.
- The data serves as a tool for increasing transparency and improving healthcare decision-making.
Conclusions:
- HCAHPS data provides valuable insights into patient perceptions of care.
- Public reporting of HCAHPS results incentivizes hospitals to improve the quality of healthcare delivery.
- These data empower consumers and drive quality improvement initiatives.
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