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Parents' perceptions and needs of children's hospital discharge information
Diana Keatinge1, Karen Stevenson, Mary Fitzgerald
1School of Nursing and Midwifery, Faculty of Health, University of Newcastle, Newcastle, New South Wales, Australia. diana.keatinge@newcastle.edu.au
Insights
Parents desire clear, consistent, and individualized verbal and written discharge information after a child
Area of Science:
- Pediatric Healthcare
- Patient Communication
- Qualitative Research
Background:
- Effective discharge information is crucial for pediatric patient care continuity.
- Parents are key stakeholders in their child's post-hospitalization recovery.
- Understanding parental perceptions of discharge information can improve healthcare delivery.
Purpose of the Study:
- To explore parents' perceptions of hospital discharge information for their children.
- To identify key elements of effective and ineffective discharge communication.
- To inform improvements in pediatric discharge planning and information provision.
Main Methods:
- Two linked descriptive qualitative studies were conducted.
- Semi-structured interviews were used to gather data from parents (n=19 total).
- Qualitative content analysis was applied to interview transcripts.
Main Results:
- Parents value both verbal and written discharge information.
- The use of plain language is essential for understanding.
- Inconsistent messaging from healthcare teams can cause confusion.
- Parents require information tailored to their specific child and situation.
Conclusions:
- Healthcare providers should prioritize clear, consistent, and individualized discharge communication.
- Integrating plain language and multimodal information delivery enhances parental comprehension.
- Addressing parental needs for specific information improves post-discharge care and outcomes.
Abstract:
Two linked descriptive qualitative studies, conducted 12 months apart aimed to identify parents' perceptions of discharge information relating to a recent admission of their child to hospital. Study one participants included parents (n = 7) who telephoned a paediatric telephone triage service seeking information about their child's postdischarge care. Study 2 included parents (n = 12) of children admitted to a regional hospital's general paediatric ward. Data were collected via semi-structured interviews conducted with parents following their child's discharge from hospital. These data were analysed using qualitative content analysis separately. The studies were linked in so far as the results from study one informed the modification of the design of study two and its interview protocol. Both studies revealed verbal as well as written information is helpful to parents, plain language usage is important, messages from the health-care team are sometimes inconsistent, and parents need information specific to their particular circumstances.
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