The perceived functions of alternative primary care options among adults in eastern Canada

The authors assessed age-group differences in the use, satisfaction and perceptions of 3 acute-care options: after-hours clinics (AHCs), telecare, and hospital emergency departments (EDs). In all, 165 self-administered community surveys were returned. Younger adults used AHCs and telecare more often than did other age groups. Middle-aged and older adults did not differ on ED use, and age groups did not differ on satisfaction. The 3 age groups had similar views of when it was appropriate to use AHCs and when to use telecare. Generally, respondents felt that AHCs and telecare were less appropriate for serious health problems and when needing medical tests. The authors also found that information concerning what services AHCs offer was difficult to access.