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Related Experiment Video

Updated: Jun 17, 2026

Using Visual and Narrative Methods to Achieve Fair Process in Clinical Care

Using Visual and Narrative Methods to Achieve Fair Process in Clinical Care

Published on: February 16, 2011

Utilizing filmed authentic student-client interactions as a communication teaching tool.

McArthur Hafen¹, Bonnie R Rush, Susan C Nelson

¹College of Veterinary Medicine, Kansas State University, 112 Trotter Hall, Manhattan, KS 66505, USA. mhafen@vet.ksu.edu

Journal of Veterinary Medical Education

|January 8, 2010

Summary

This summary is machine-generated.

Veterinary communication training now uses filmed client interactions to improve skills. This protocol at Kansas State University provides feedback for enhanced veterinarian-client communication.

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Area of Science:

Veterinary Medical Education
Communication Skills Training

Background:

Veterinary communication training has gained prominence in the last decade.
Current training methods include lectures, small groups, and simulated clients.
Effective veterinarian-client communication is essential for practice success.

Purpose of the Study:

To present a novel communication training protocol for veterinary students.
To highlight the use of filmed interactions with authentic clients.
To evaluate the effectiveness of this training method.

Main Methods:

Implementing a protocol requiring veterinary students to film two interactions with hospital clients.
Conducting post-filming feedback sessions to discuss communication strengths and weaknesses.
Identifying specific communication goals for future student-client interactions.

Main Results:

Preliminary feedback from students and instructors indicates the protocol is a promising tool.
Filmed interactions provide a basis for targeted communication skill development.
The protocol facilitates objective assessment of communication performance.

Conclusions:

Filmed authentic client interactions represent an effective method for veterinary communication training.
This protocol offers a structured approach to improving veterinarian-client communication.
Further research should explore the long-term impact and broader application of this training method.