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The Bay Area HIE. A case study in connecting stakeholders
Eric Saff1, Craig Lanway, Armando Chenyek
1John Muir Health.
Journal of Healthcare Information Management : JHIM
|January 19, 2010
Summary
A virtual health exchange model facilitates actionable healthcare information exchange among organizations. This case study shows improved care coordination and operational efficiency through secure online connectivity and patient portal access.
Area of Science:
- Health Informatics
- Health Information Exchange
- Healthcare Technology
Background:
- The core philosophy of health information exchanges (HIEs) is to enable the seamless flow of actionable healthcare data.
- Virtual health exchanges offer a model for automating HIE processes and facilitating broader network inclusion.
- HIPAA-compliant SaaS connectivity is emerging as a key technology for modern healthcare data exchange.
Purpose of the Study:
- To explore the foundational elements of a virtual health exchange model.
- To examine a case study of four San Francisco Bay Area healthcare organizations implementing a virtual HIE.
- To assess the alignment of the implemented solutions with "meaningful use" criteria for health information exchange.
Main Methods:
- Case study analysis of four healthcare organizations in the San Francisco Bay Area.
- Implementation of a virtual health exchange model utilizing HIPAA-compliant SaaS online connectivity.
- Integration of ambulatory solutions and assessment of platform connectivity solutions and services.
Main Results:
- Successful data exchange between providers and hospitals, with 136,000 patients connected to their health records online.
- Connected physicians gained access to online services including results management, messaging, referrals, and e-prescribing.
- Patients utilized secure messaging, personal health records, and other online services, leading to improved care coordination and practice operations.
Conclusions:
- The virtual health exchange model, supported by HIPAA-compliant SaaS, effectively facilitates health information exchange.
- The case study demonstrates significant improvements in care coordination and operational efficiency for participating healthcare organizations.
- The implemented solutions meet federal "meaningful use" criteria, showcasing the potential of integrated health IT systems.
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