[Methodology for developing a health service responsiveness index (SRI)]

Gabriela Rieveres Borges de Andrade1, Jeni Vaitsman, Luis Otávio Farias

  • 1Escola Nacional de Saúde Pública Sergio Arouca, Fundação Oswaldo Cruz, Rio de Janeiro, Brasil. gandrade@ensp.fiocruz.br

Summary

This study introduces a Health Service Responsiveness Index (SRI) using patient data to measure healthcare quality. The SRI assesses patient perceptions of care, aiding service improvement and monitoring.

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