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The Participant-Reported Implementation Update and Score (PRIUS): A Novel Method for Capturing Implementation-Related Data Over Time
Published on: February 19, 2021
[Methodology for developing a health service responsiveness index (SRI)]
Gabriela Rieveres Borges de Andrade1, Jeni Vaitsman, Luis Otávio Farias
1Escola Nacional de Saúde Pública Sergio Arouca, Fundação Oswaldo Cruz, Rio de Janeiro, Brasil. gandrade@ensp.fiocruz.br
Abstract:
The article presents the methodology used to develop a health service responsiveness index (SRI). The index was based on patient data at the Evandro Chagas Research Institute, a unit of the Oswaldo Cruz Foundation in Rio de Janeiro, Brazil. Responsiveness refers to the health system's response to users' expectations. The SRI expresses patients' positive or negative perceptions in two dimensions: patient orientation and personal respect. The methodology integrates research data in an evaluation tool, with the aim of improving quality of services and directing interventions and monitoring changes over time.
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