Sustained participatory design and implementation of ITHC.

Area of Science:

• Information Systems
• Organizational Change Management
• Human-Computer Interaction

Background:

• Participatory design (PD) is applied in large-scale information systems development.
• Traditional iterative prototyping has limitations in evaluating fully integrated systems.

Purpose of the Study:

• To extend the iterative prototyping approach in participatory design.
• To propose a sustained approach to participatory design and implementation.
• To address technology-driven organizational change.

Main Methods:

• Emphasizing participatory design experiments and pilot implementations.
• Incorporating improvisational change management strategies.
• Extending design and development into sustained, ongoing implementation.

Main Results:

• Evaluating fully integrated systems in real work practices transcends traditional prototyping.
• Improvisational change management accommodates anticipated, emergent, and opportunity-based changes.
• Sustained implementation leads to overall technology-driven organizational change.

Conclusions:

• A sustained participatory design and implementation approach is effective for large-scale projects.
• This approach was exemplified in a large-scale Danish healthcare sector project.
• Extending PD enhances its impact on organizational transformation.