Satisfaction Scale for Community Nursing: development and validation.

Area of Science:

• Nursing Research
• Health Services Research
• Psychometrics

Background:

• Patient satisfaction is a key quality indicator in healthcare services.
• Measuring patient satisfaction requires psychometrically sound instruments.
• Evaluating community nursing services necessitates reliable satisfaction measures.

Purpose of the Study:

• To develop and test the Satisfaction Scale for Community Nursing (SSCN).
• To create a reliable and valid instrument for assessing patient satisfaction with community nursing care.
• To provide a tool for quality evaluation in community nursing.

Main Methods:

• Item generation involved service users and providers.
• Pilot testing and validation using samples of 121 and 80 community nursing patients.
• Content validity, factor analysis, and psychometric property assessment.

Main Results:

• A 17-item scale with a five-point Likert format was developed, covering technical competence, service coordination, and interpersonal relationships.
• High internal consistency (Cronbach's alpha = 0.90) and robust factor structure (76.6% variance explained).
• Strong concurrent validity (0.61 and 0.66, P < 0.05).

Conclusions:

• The SSCN is a valuable tool for assessing patient satisfaction in community nursing.
• The scale can help evaluate if services meet patient expectations.
• Findings suggest the SSCN can contribute to improved treatment adherence and quality of care.