Unscheduled care: learning from video-recorded consultations.
Jane Bickerton1, Susan Procter, Barbara Johnson
1School of Community and Health Sciences, City University, London.
Summary
Improving patient-centred care involves enhancing healthcare consultations. Observing video recordings of patient-practitioner interactions in walk-in centres aids mutual understanding and communication effectiveness.
Area of Science:
- Healthcare Communication
- Patient-Practitioner Interaction
- Qualitative Research Methods
Background:
- Patient-centred care emphasizes understanding patient perspectives.
- Effective communication is crucial for successful healthcare consultations.
- Previous research highlights communication barriers in healthcare settings.
Purpose of the Study:
- To explore the utility of video feedback in improving patient-practitioner communication.
- To enhance mutual understanding within consultations in a walk-in centre setting.
- To investigate the application of 'communicative action' principles in clinical practice.
Main Methods:
- Utilized video recordings of consultations in a walk-in centre.
- Employed qualitative analysis of interactions between service users and practitioners.
- Focused on observing and discussing conversational and interactional patterns.
Main Results:
- Video observation facilitated a deeper understanding of each other's communication styles.
- Service users and practitioners reported increased empathy and improved conversational flow.
- Identified specific communication behaviors that enhanced or hindered patient-centred care.
Conclusions:
- Video feedback is a valuable tool for reflective practice in healthcare.
- Enhancing communicative action can significantly improve patient-centred care delivery.
- Further research should explore broader implementation of video-based communication training.
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