Achieving high performance through organizational culture transformation: key concepts and best practices, Part 1

This article outlines a road map to achieving organizational excellence by identifying the structures, conditions, and practices necessary to institutionalize both the core values of diversity transformation (inclusion, respect, fairness, and equity) and the core clinical and administrative practices that drive organizational high performance and improvement. Fundamentally, this approach takes as a given the interrelatedness of clinical quality, operational efficiency, and work culture. Cultural competence requires the transformation of not just clinical practice but the systems by which care is organized and delivered.