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Implementing handoff communication
Katherine B Ardoin1, Lisa Broussard
1University of Louisiana, Lafayette College of Nursing and Allied Health Professions. kaa9435@louisiana.edu
Summary
Healthcare communication relies on effective patient handoffs. Implementing the Situation, Background, Assessment, and Recommendation (SBAR) process standardized communication, aiming to reduce errors and enhance patient safety.
Area of Science:
- Healthcare Management
- Patient Safety
- Clinical Communication
Background:
- Handoff communication is critical for patient care continuity.
- Inconsistent communication among healthcare practitioners leads to errors.
- Existing handoff methods lack standardization.
Purpose of the Study:
- To introduce and standardize the SBAR process for handoff communication.
- To reduce errors associated with patient information transfer.
- To improve overall patient safety within a community hospital setting.
Main Methods:
- Implementation of the Situation, Background, Assessment, and Recommendation (SBAR) process.
- Standardization of handoff communication protocols.
- Staff development nurses led the initiative in a community hospital.
Main Results:
- The SBAR process was adopted as a standard for handoff communication.
- The initiative aimed to address inconsistencies in practitioner messaging.
- Focus on reducing errors and improving patient safety.
Conclusions:
- Standardizing handoff communication with SBAR can enhance patient safety.
- Consistent communication is essential for effective healthcare delivery.
- The SBAR process offers a structured approach to improve clinical handoffs.
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