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Updated: May 29, 2026
10:39
Qualitative and Quantitative Validation of Tools with Rating Scales Aimed at Assessing the Quality of University Service-Learning
Published on: August 29, 2025
Development and psychometric validation of the general practice nurse satisfaction scale
Elizabeth J Halcomb1, Belinda Caldwell, Yenna Salamonson
1Family & Community Health Research Group (FaCH) & School of Nursing & Midwifery (SONM), College of Health and Science (CHS), University of Western Sydney, Sydney, Australia. e.halcomb@uws.edu.au
Summary
A new 21-item General Practice Nurse Satisfaction (GPNS) scale was developed to measure consumer satisfaction with nursing care. This validated tool provides feedback for nurses and improves healthcare quality.
Area of Science:
- Nursing Research
- Health Services Research
- Psychometrics
Background:
- Consumer satisfaction is crucial for evaluating and enhancing nursing roles in primary care.
- Existing tools may not adequately capture patient perceptions of general practice nursing.
- Feedback mechanisms are essential for professional development and service improvement.
Purpose of the Study:
- To develop and validate an instrument to assess consumer satisfaction with general practice nursing.
- To provide a reliable tool for feedback on nurses' performance from a consumer perspective.
Main Methods:
- A prospective psychometric validation study.
- Literature review to generate items, followed by expert panel evaluation for face and content validity.
- Distribution of the 27-item General Practice Nurse Satisfaction (GPNS) scale to 739 consumers across diverse Australian general practices.
Main Results:
- A refined 21-item GPNS scale was developed.
- Factor analysis identified two key domains: "confidence and credibility" and "interpersonal and communication," explaining 71.9% of variance.
- High internal consistency was demonstrated with Cronbach's alpha of 0.97.
Conclusions:
- The General Practice Nurse Satisfaction (GPNS) scale possesses acceptable psychometric properties.
- The GPNS scale is a valid and reliable instrument for research and clinical practice.
- This tool can aid in performance management and quality improvement initiatives for general practice nurses.
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