Search research articles

ABOUT JoVE

Overview Leadership Blog JoVE Help Center

AUTHORS

Publishing Process Editorial Board Scope & Policies Peer Review FAQ Submit

LIBRARIANS

Testimonials Subscriptions Access Resources Library Advisory Board FAQ

RESEARCH

JoVE Journal Methods Collections JoVE Encyclopedia of Experiments Archive

EDUCATION

JoVE Core JoVE Business JoVE Science Education JoVE Lab Manual Faculty Resource Center Faculty Site

Terms & Conditions of Use

Related Concept Videos

Health Information Technology and Healthcare Information System

Health Information Technology and Healthcare Information System

Health Information Technology (HIT)
Health Information Technology, commonly called HIT, integrates advanced information systems and technology in healthcare settings. Its primary functions include:

Methods of Documentation III: PIE

Methods of Documentation III: PIE

Problem-intervention-evaluation (PIE) is a systematic approach to documentation used in healthcare settings for clinical decision-making and patient care planning. It is a structured approach to organizing patient data based on problems, interventions, and evaluations. Here's a breakdown of its key features and considerations:

Nursing Clinical Information System

Nursing Clinical Information System

Nursing Clinical Information System (NCIS)
A Nursing Clinical Information System (NCIS) is a specialized type of healthcare information system tailored to meet the unique needs of nursing practice. It incorporates the principles of nursing informatics to streamline information management and improve the quality of care delivery.
Critical attributes of NCIS include:

Methods of Documentation VI: Case Management Model

Methods of Documentation VI: Case Management Model

The case management model is a multidisciplinary approach that involves healthcare professionals from diverse disciplines, such as physicians, nurses, therapists, social workers, and pharmacists, working collaboratively to address the various needs of patients. Each healthcare professional brings unique expertise and perspectives, contributing to a more comprehensive understanding of the patient's condition and tailoring treatment plans accordingly.
For example, a patient with a chronic illness...

Quality Assurance

Quality Assurance

Quality assurance is the overarching term used to describe the activities employed to ensure the proper performance of a system. These activities can be classified into three categories: quality control, quality assessment, and internal corrective measures. Typically, these activities work cyclically: quality control is performed before and during the analysis, while quality assessment occurs during and after the investigation. Internal corrective measures are implemented based on the findings...

Patient-centered Care

Patient-centered Care

Patient-centered care involves delivering care beyond inpatient hospitalization. Reflective practice can enhance a patient-centered approach. Reflective practice is a process of reasoning that considers all aspects of the present situation, including practicalities, learning from personal practice, and consideration of patient needs. Patients appreciate care decisions made while considering their input. Involving the patient in their care provides the patient with a sense of contribution rather...

You might also read

Related Articles

Articles linked to this work by shared authors, journal, and citation graph.

Sort by

Same author

An exploratory study of complaints handling and nature.

International journal of nursing practice·2012

Same author

Using complaints to enhance quality improvement: developing an analytical tool.

International journal of health care quality assurance·2012

Same author

Healthcare complaints handling systems: a comparison between Britain, Australia and Taiwan.

Health services management research·2011

Same author

Factors influencing the pathways in response to complaints.

International journal of health care quality assurance·2010

Same author

Factors hampering the use of patient complaints to improve quality: an exploratory study.

International journal of nursing practice·2009

Search research articles

Related Experiment Video

Updated: May 28, 2026

Using Visual and Narrative Methods to Achieve Fair Process in Clinical Care

Using Visual and Narrative Methods to Achieve Fair Process in Clinical Care

Published on: February 16, 2011

A system for using patient complaints as a trigger to improve quality.

Sophie Yahui Hsieh¹

¹Department of Healthcare Information and Management, Ming-Chuan University, Taoyuan, Taiwan. hsieh_yahui@hotmail.com

Quality Management in Health Care

|October 6, 2011

Summary

Hospitals can improve quality by analyzing patient complaints collectively to identify systemic issues, not just resolving them individually. This approach fosters deeper learning for sustained quality improvement.

Related Experiment Videos

Last Updated: May 28, 2026

Using Visual and Narrative Methods to Achieve Fair Process in Clinical Care

Using Visual and Narrative Methods to Achieve Fair Process in Clinical Care

Published on: February 16, 2011

Area of Science:

Healthcare Management
Quality Improvement
Patient Experience

Background:

Effective utilization of patient feedback is crucial for healthcare quality enhancement.
Hospitals often face challenges in translating individual complaints into systemic improvements.
Understanding learning loops is key to organizational development in healthcare.

Purpose of the Study:

To investigate how hospital organizations can leverage patient complaints for quality improvement.
To analyze the learning processes associated with complaint management in a hospital setting.

Main Methods:

A case study of a teaching hospital in Taiwan.
Data collection through interviews, surveys, document review, and the Critical Incident Technique.
Involved key managers, social workers, government, and non-government organizations.

Main Results:

The case hospital primarily addressed complaints on an individual basis.
A lack of collective analysis prevented the identification of systemic problems.
The organization demonstrated single-loop learning, addressing immediate issues but not preventing recurrence.

Conclusions:

Individual complaint resolution offers limited long-term quality improvement.
Hospitals need to adopt a collective approach to complaints for deeper, systemic learning.
Developing best practices for complaint utilization is essential for sustainable quality enhancement.