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Updated: May 28, 2026

A Cognitive Paradigm to Investigate Interference in Working Memory by Distractions and Interruptions
Published on: July 16, 2015
Separating predictable and unpredictable work to manage interruptions and promote safe and effective work flow
Amy M Kowinsky1, Judith Shovel, Maribeth McLaughlin
1Donald D. Wolff Jr. Center for Quality Improvement and Innovation, Pittsburgh, Pennsylvania, USA.
Abstract:
Predictable and unpredictable patient care tasks compete for caregiver time and attention, making it difficult for patient care staff to reliably and consistently meet patient needs. We have piloted a redesigned care model that separates the work of patient care technicians based on task predictability and creates role specificity. This care model shows promise in improving the ability of staff to reliably complete tasks in a more consistent and timely manner.
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