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An integrated methodology for process improvement and delivery system visualization at a multidisciplinary cancer
Rachanee Singprasong1, Tillal Eldabi
1Brunel Business School, United Kingdom. rachanee.singprasong@brunel.ac.uk
Summary
This study introduces a project management approach to streamline cancer patient care workflows. The integrated methodology improves data collection and analysis for better healthcare delivery in multidisciplinary cancer centers.
Area of Science:
- Healthcare Management
- Oncology
- Process Improvement
Background:
- Multidisciplinary cancer centers face challenges in optimizing patient care workflows due to complexity and evolving treatments.
- Achieving a holistic view of treatment delivery systems is crucial for enhancing the quality of patient care.
Purpose of the Study:
- To present an integrated methodology combining project management techniques for evaluating and improving patient care workflows in cancer centers.
- To demonstrate a systematic approach for data collection, representation, and analysis of patient care processes.
Main Methods:
- Utilized multidisciplinary meetings and the 'walking the route' approach for comprehensive data collection.
- Employed an integrated responsibility matrix and swim-lane activity diagrams with activity time for process visualization.
- Applied 5-why and gap analysis for in-depth evaluation of identified process flaws and deficiencies.
Main Results:
- The integrated methodology enables efficient collection of detailed information within shorter timeframes.
- Identified process flaws and deficiencies independent of specific diseases or treatment modalities.
- Demonstrated effectiveness and ease of implementation in a case study at a regional cancer center.
Conclusions:
- The proposed methodology offers a simple, rapidly implementable solution for improving cancer care workflows.
- Minimal staff training is required, facilitating widespread adoption and enhancing the quality of patient care delivery.
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