Managers' ability to perform: individual and collective assessment findings

Changes in role responsibilities, organizational relationships and mix of professional and non-licensed personnel have increased the need for well prepared managers who can be effective in new work environments. Because such individuals are not readily available, identification of potential managers and development of incumbents are crucial. This article describes how four hospitals used the same unique assessment system to identify the strengths and limitations of 116 managers, the implications of their findings, and subsequent interventions. Suggested also are activities with potential for meeting hospitals' future needs for effective managers.