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Related Experiment Video

Updated: May 24, 2026

Improving IV Insulin Administration in a Community Hospital
12:08

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Published on: June 11, 2012

Hospital information systems: measuring end user computing satisfaction (EUCS).

Vassilios P Aggelidis1, Prodromos D Chatzoglou

  • 1Production and Management Engineering Department, Democritus University of Thrace, Library Building, Kimmeria, 67100 Xanthi, Greece.

Journal of Biomedical Informatics
|March 20, 2012
PubMed
Summary

Hospital information system (HIS) investments in Greece are successful when users are satisfied. This study validates a model for end-user computing satisfaction (EUCS), confirming its robustness across different settings.

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Area of Science:

  • Health Informatics
  • Information Systems Research
  • Organizational Behavior

Background:

  • Greek hospitals have invested heavily in Hospital Information Systems (HIS).
  • User satisfaction is a critical determinant of HIS success.
  • Existing models for measuring end-user computing satisfaction (EUCS) require further validation.

Purpose of the Study:

  • To test existing models of EUCS.
  • To propose and test new conceptual perspectives on EUCS formation among HIS users.
  • To enhance the generalizability and robustness of the EUCS instrument.

Main Methods:

  • Empirical testing of models using data from 283 HIS users.
  • Correlation, explanatory, and confirmation factor analysis for measurement models.
  • Structural equation modeling (SEM) for evaluating causal models.

Main Results:

  • The study provides empirical support for an enhanced EUCS model.
  • The findings confirm the robustness and generalizability of the EUCS instrument.
  • The EUCS instrument serves as a valid measure of computing satisfaction and a surrogate for system success.

Conclusions:

  • The validated EUCS model, incorporating new factors, is robust across diverse cultural and linguistic settings.
  • The EUCS instrument is a reliable measure for assessing user satisfaction with HIS.
  • Further validation and refinement of EUCS scales are recommended for continued improvement.