The CEO of Anglo American on getting serious about safety

When Carroll became the EO of Anglo American, in 2007, the company had suffered 200 worker fatalities over the previous five years. Some company veterans insisted that deaths were inevitable at such a large mining company, given the dangerous nature of the business. Carroll fundamentally rejected that assumption. She undertook a tour of operations in Australia, Chile, Colombia, Venezuela, and South Africa. The platinum business in South Africa had the worst track record in terms of safety, and Carroll was troubled by her conversations with its local managers. Immediately after her visit, another worker died. That was it. She ordered the world's largest platinum mine, which employed 30,000 people, to be shut down immediately. Intensive retraining began, and 3,000 leaders and 12,000 line managers, supervisors, and frontline employees have been through the program since 2008. Carroll also initiated the Tripartite Alliance, a collaboration with the South African Department of Mineral Resources and the National Union of Mineworkers, to study global best practices in safety and make recommendations. By 2011 she had reduced fatalities at Anglo American by 62% and had cut time lost owing to injuries by half.