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Related Concept Videos

Health Literacy01:21

Health Literacy

Health literacy is an individual's or a community's capacity to comprehend, receive, read, and use relevant healthcare information and services. The World Health Organization (WHO, 2018) defines health literacy as the cognitive and social skills that determine the ability of individuals to gain access to, understand, and use information in ways that promote and maintain good health. As a result, the WHO helps individuals manage long-term health concerns, participate in preventative programs,...
Barriers to Effective Communication II01:21

Barriers to Effective Communication II

The barriers to effective communication also include cultural barriers, semantic barriers, gender barriers, and time constraints.
Cultural barriers:
Differences in values, beliefs, religion, knowledge, and tradition can significantly impact communication. Awareness of nonverbal cues is critical, especially when conversing with a patient from a different culture. What appears appropriate in one culture may be inappropriate in another.
Semantic barriers:
As a result of their tendency to use...
Role of Communication in the Nursing Process II: Planning and Implementation01:25

Role of Communication in the Nursing Process II: Planning and Implementation

Several factors are considered while creating a patient's care plan. Motivation is a factor in improving communication, and patients often require encouragement to try different approaches involving significant change. It is essential to involve the patient and family in decisions about the plan of care to determine whether the suggested methods are acceptable. Consider meeting critical comfort and safety needs before introducing new communication methods and techniques. Allow adequate time for...
Communication01:28

Communication

Sharing information, concepts, and emotions to foster mutual understanding is communication. The sender, recipient, and transaction must be considered in this manner. The sender is the person who shares the message, the recipient is the person who receives and understands the message, and the transaction is the method used to deliver the message and the variables that affect the communication's context and surroundings. The nurse-client connection is built on therapeutic communication.
Within...
Guidelines for Writing Outcome01:11

Guidelines for Writing Outcome

When developing expected outcomes for a patient care plan, the nurse should adhere to the following recommendations:
Patient outcomes reflect the patient's response to the goal rather than what the nurse aims to achieve. Terminology should be observable and measurable to avoid the reader's interpretation. The desired outcome should be realistic and achievable in the designated care timeframe. Expected outcomes should align with adjunctive therapies. The outcome should enhance care evaluation by...
Techniques of Therapeutic Communication II: Focusing, Paraphrasing, and Summarizing01:23

Techniques of Therapeutic Communication II: Focusing, Paraphrasing, and Summarizing

Focusing involves centering a conversation on a message's critical elements or concepts. Focusing is valuable if the talk is vague or patients begin to repeat themselves. Sometimes, when patients are asked about their symptoms, they may go off-topic and try to tell their entire life story. Respectfully, the nurse should bring the conversation back into focus.
This therapeutic technique can also be used when a patient brings up pertinent information during a health-related conversation. The...

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E-Patient Counseling Trial (E-PACO): Computer Based Education versus Nurse Counseling for Patients to Prepare for Colonoscopy
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Exploring patient expectations for pharmacist-provided literacy-sensitive communication.

Jessica L Collum1, Todd R Marcy, Eric L Stevens

  • 1Absentee Shawnee Tribe of Oklahoma, 15951 Little Axe Dr, Norman, OK 73026, USA; College of Pharmacy, University of Oklahoma Health Sciences Center, 1110 N Stonewall, Oklahoma City, OK 73117, USA.

Research in Social & Administrative Pharmacy : RSAP
|July 28, 2012
PubMed
Summary

Pharmacists rarely use health literacy techniques, and patients don't expect them, despite high satisfaction. Future efforts should boost both pharmacist actions and patient expectations for better medication understanding.

Keywords:
CommunicationCommunity pharmacyHealth literacyPharmacist

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Area of Science:

  • Pharmacy Practice
  • Health Communication
  • Patient Education

Background:

  • Limited health literacy is prevalent and linked to negative health outcomes.
  • Pharmacies and pharmacists are accessible but often don't target interventions for patients with low health literacy.
  • Patient perspectives on the use and expectations of literacy-based communication in pharmacies are not well understood.

Purpose of the Study:

  • To describe the utilization of health literacy-based communication techniques by pharmacists.
  • To explore patient expectations regarding these communication techniques.
  • To assess patient satisfaction with pharmacy communication, particularly among those at high risk for medication misadventures.

Main Methods:

  • A cross-sectional telephonic interview study was conducted with patients aged 65+ prescribed at least 8 unique medications.
  • Participants were recruited from a clinic-based community pharmacy serving an urban, low-income population.
  • A 52-question interview guide assessed patient characteristics, perceptions of pharmacist communication, and satisfaction with current techniques.

Main Results:

  • Most patients received basic counseling on medication use (88.9%), side effects (84.2%), and indication (47.4%).
  • Fewer patients expected this level of detail (44.4% for use, 55.6% for side effects, 33.3% for indication).
  • While satisfaction was high (73.7% very satisfied), the use and expectation of specific literacy-based techniques were low.

Conclusions:

  • Patient-pharmacist interactions met or exceeded patient expectations, despite low use of literacy-based techniques.
  • Both pharmacists' application of and patients' expectations for literacy-based communication are low.
  • Future interventions should aim to increase pharmacists' use of these techniques and raise patient expectations for them.