Related Experiment Videos
The impact of concordant communication in outpatient care planning - nurses' perspective
Maivor Olsson1, Lena G Larsson, Gullvi Flensner
1Department of Psychiatry, NU-Hospital Organisation, Trollhättan, Sweden. maivor.olssson@vgregion.se
Aim:
To elucidate registered nurses' experiences of coordinated care planning in outpatient care.
Background:
Coordinated care planning has been studied from the perspectives of both patients and nurses in inpatient care, but it is deficient in outpatient care.
Method:
Qualitative content analysis of interviews with 10 registered nurses participating in two focus groups.
Results:
An overall theme was identified: creating concordant communication in relation to patient and health-care providers. The result is based on four categories and nine subcategories.
Conclusions:
Nurses need extraordinary communication skills to reach concordance in outpatient care planning. In addition to involving and supporting the patients and next of kin in the decision-making process, the outcome of the nursing process must be understood by colleagues and members of other professions and health-care providers (non-nursing).
Implications For Nursing Management:
An effective outpatient care-planning process requires that care managers understand the impact of communicating, transferring information and reaching consensus with other health-care providers, actively supporting employees in the outpatient care-planning process and contributing to the development of common goals and policy documents across organisational boundaries.
Related Concept Videos
Role of Communication in the Nursing Process II: Planning and Implementation
Planning Nursing Care I
Planning Nursing Care II
Methods of Documentation VI: Case Management Model
For example, a patient with a chronic illness...
Guidelines for Writing Outcome
Patient outcomes reflect the patient's response to the goal rather than what the nurse aims to achieve. Terminology should be observable and measurable to avoid the reader's interpretation. The desired outcome should be realistic and achievable in the designated care timeframe. Expected outcomes should align with adjunctive therapies. The outcome should enhance care evaluation by...
Techniques of Therapeutic Communication II: Focusing, Paraphrasing, and Summarizing
This therapeutic technique can also be used when a patient brings up pertinent information during a health-related conversation. The...