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Relationship between e-prescriptions and community pharmacy workflow.

Olufunmilola K Odukoya1, Michelle A Chui

  • 1School of Pharmacy, University of Wisconsin–Madison, 53705, USA. odukoya@wisc.edu

Journal of the American Pharmacists Association : Japha
|December 12, 2012
PubMed
Summary
This summary is machine-generated.

Electronic prescribing (e-prescribing) presents workflow challenges for community pharmacies, including inaccurate data and inadequate training. Redesigning e-prescribing technology is crucial to improve efficiency and patient safety.

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Area of Science:

  • Health Informatics
  • Pharmacy Practice
  • Human-Computer Interaction

Background:

  • Electronic prescribing (e-prescribing) technology is increasingly adopted in community pharmacies.
  • Understanding the practical implementation and challenges of e-prescribing is vital for optimizing pharmacy operations.

Purpose of the Study:

  • To investigate how community pharmacists utilize e-prescribing technology.
  • To identify workflow challenges faced by pharmacy personnel due to e-prescribing.

Main Methods:

  • A cross-sectional qualitative study was conducted in seven community pharmacies in Wisconsin.
  • Data were collected using think-aloud protocols and group interviews with 16 pharmacists and 14 technicians.
  • Focus was on pharmacy staff descriptions of e-prescribing use and workflow challenges.

Main Results:

  • E-prescribing workflow is influenced by issues with prescribing software and internal pharmacy processes.
  • Inaccurate or unclear e-prescriptions from physician offices caused significant delays and required pharmacist intervention.
  • Lack of formal training and system design disconnects hindered efficient e-prescription processing.

Conclusions:

  • E-prescription processing can negatively impact pharmacy workflow efficiency.
  • Technological redesign of e-prescribing systems is essential to support pharmacy workflows.
  • Improvements are needed to prevent increased medication errors, user frustration, and stress as e-prescribing use grows.