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[Internal skills certification, sharing experiences]
Evelyne Malaquin-Pavan1, Anaïs Varlet-Bécu, Christelle Jouvenaux
1GH Hôpitaux Universitaires Paris Ouest (Hupo) site Vaugirard, AP-HP, Paris, France. evelyne.malaquin-pavan@vgr.aphp.fr
Soins; La Revue De Reference Infirmiere
|January 11, 2013
Summary
Healthcare workers in geriatrics can enhance their skills in communicating with patients through a new certification program. This program formalizes verbal and non-verbal care methods, improving the patient-provider relationship.
Area of Science:
- Geriatric care
- Healthcare communication
- Professional development
Context:
- The Paris hospitals authority (Assistance publique-hôpitaux de Paris) established an internal skills certification.
- The certification targets healthcare workers in geriatric settings.
- It aims to support professionals in formalizing their practical experience.
Purpose:
- To provide a framework for healthcare workers to build upon practical experience in geriatric care.
- To enable the formalization of verbal and non-verbal communication methods used in practice.
- To establish an institutional, managerial, and personal support system for the certification.
Summary:
- An internal skills certification, "The care relationship in situations of impaired communication," has been developed for healthcare workers in geriatrics.
- This program facilitates the formalization of both verbal and non-verbal communication techniques.
- It emphasizes the need for a supportive institutional, managerial, and personal environment.
Impact:
- Enhances the quality of care for patients with impaired communication in geriatric settings.
- Empowers healthcare professionals by validating and refining their communication skills.
- Contributes to improved patient-provider relationships and professional practice standards in geriatrics.
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