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Sources, reactions, and tactics used by RNs to address aggression in an acute care hospital: a qualitative analysis
Pamela S Autrey1, Jack L Howard, Barbara A Wech
1University of Alabama at Birmingham Hospital, Birmingham, AL 35249-6908, USA. pautrey@uabmc.edu
Objective:
This research seeks to identify the sources of, reactions to, and tactics that nurses use to address aggression in the workplace.
Background:
Models explaining aggression have limitations and do not address the tactics that victims use when confronted with aggression.
Methods:
Personal interviews were conducted with 47 RNs at a large university hospital. Grounded theory techniques were used in the analysis.
Results:
Tactics varied by the type of perpetrator being addressed. Coworkers were likely to be the aggressor, with patient care technicians being the most commonly identified aggressor toward RNs.
Conclusions:
Knowing the sources, reactions, and tactics used in response to aggression is necessary to support the development of preventive and responsive strategies from individual and organizational perspectives.
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