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Updated: May 12, 2026

Using Visual and Narrative Methods to Achieve Fair Process in Clinical Care
Published on: February 16, 2011
Pursuing the perfect patient experience
1Virginia Mason Medical Center, USA.
Abstract:
Adapting the principles and tools of the Toyota Production System to healthcare in the form of the Virginia Mason Production System has enabled Virginia Mason Medical Center to transform itself as an organization. Virginia Mason has worked persistently for more than a decade to apply Toyota methods to eliminate waste, improve safety and quality, and provide the community it serves with the highest-quality healthcare at the lowest cost. We have made great progress in this pursuit.
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