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Beyond feedback control: the interactive use of performance management systems. Implications for process innovation

Chiara Demartini1, Piero Mella1

  • 1Department of Economics and Management, University of Pavia, Pavia, Italy.

The International Journal of Health Planning and Management
|April 9, 2013
PubMed

Keywords:
healthcare organizationsinteractive use of controlperformance management systemprocess innovationsatisfaction

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