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Troubleshooting FoCUS Image Acquisition: Patient Positioning, Transducer Manipulation, and Image Optimization

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Improved scheduling operations in diagnostic imaging.

Mary Ann Waldron¹, Karen Scott

¹Traction Business Development. mawaldron@tracbiz.com

Radiology Management

|April 13, 2013

Summary

This summary is machine-generated.

Improving the patient scheduling system at Anne Arundel Diagnostic Imaging reduced errors and complaints. This enhanced operational efficiency, leading to increased patient satisfaction and physician referrals.

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Registered Bioimaging of Nanomaterials for Diagnostic and Therapeutic Monitoring

Registered Bioimaging of Nanomaterials for Diagnostic and Therapeutic Monitoring

Published on: December 9, 2010

Area of Science:

Healthcare Administration
Operations Management
Medical Imaging Services

Background:

The scheduling function at Anne Arundel Diagnostic Imaging was a significant source of patient and operational complaints.
Inconsistent scheduling processes led to errors, appointment no-shows, and potential revenue loss.

Purpose of the Study:

To analyze and improve the efficiency and effectiveness of the patient scheduling process.
To identify key performance indicators for scheduling operations and implement targeted improvements.

Main Methods:

Conducted an analysis of call volume, average talk times, call abandonment rates, and patient wait times.
Implemented a new phone system and revised operational workflows for the scheduling department.

Main Results:

Observed a significant increase in the promptness of call answering.
Reported improvements in employee satisfaction and an increase in physician referrals.
Reduced errors and the need for rescheduling, thereby minimizing lost revenue.

Conclusions:

The transformation of the scheduling function positively impacted operational efficiency and patient experience.
Investments in technology and workflow optimization are crucial for improving healthcare service delivery.