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User requirements for interruption management in mobile communications in hospitals
Bernd G Talsma1, Terje Solvoll, Gunnar Hartvigsen
1Norwegian Centre for Integrated Care and Telemedicine, University hospital of Northern Norway, Tromsø, Norway.
Studies in Health Technology and Informatics
|August 8, 2013
Summary
Mobile devices in hospitals cause interruptions, impacting care quality. This study identifies user needs for an interruption management system, focusing on workflow improvements via IT solutions.
Area of Science:
- Healthcare Informatics
- Human-Computer Interaction
- Clinical Workflow Management
Background:
- Mobile communication devices are prevalent in hospitals, leading to frequent interruptions during clinical tasks.
- Such interruptions are linked to a decline in the quality of patient care.
- Understanding user needs is crucial for developing effective interruption management strategies in healthcare settings.
Purpose of the Study:
- To elicit user requirements for an interruption management system tailored to hospital environments.
- To identify key sources of interruptions within hospital workflows.
- To explore IT-based solutions for mitigating interruptions and improving clinical task performance.
Main Methods:
- A scenario-based approach was employed to gather user requirements.
- Analysis of hospital workflow protocols to pinpoint interruption triggers.
- Qualitative insights into user needs for managing interruptions.
Main Results:
- User requirements for an interruption management system were identified.
- Hospital workflow protocols emerged as a significant source of interruptions.
- Many proposed solutions focused on leveraging information technology (IT) to enhance workflow efficiency.
Conclusions:
- Despite the demanding hospital environment, user requirements for interruption management align with broader research in context-aware systems and computer-supported cooperative work.
- IT-driven workflow improvements are key to managing interruptions effectively.
- Developing specialized interruption management systems is essential for enhancing clinical care quality.
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