Experiences from Multi-Method Testing of a Comprehensive Mobile Health App

This project aimed to develop an app for risk prevention across several chronic conditions, including the management of type 1 diabetes. The app was developed by professional software developers and researchers at universities and research institutions. However, despite the highly qualified team, when involving additional testers who evaluated the app against established design principles, several weaknesses that would otherwise have gone unidentified were revealed. The prototype was tested by internal project members, university students, and university staff. Using multiple testing methods, we were able to detect a variety of issues that would have gone unnoticed using a single testing method.