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Experiences from Multi-Method Testing of a Comprehensive Mobile Health App.

Tina Rishaug1, Eirik Årsand1,2, Meghan Bradway2

  • 1UiT The Arctic University of Norway, Tromsø, Norway.

Studies in Health Technology and Informatics
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Independent testing revealed critical weaknesses in a new chronic disease management app, including for type 1 diabetes. Utilizing diverse testing methods identified issues missed by the development team, improving app safety and usability.

Area of Science:

  • Health Informatics
  • Software Engineering
  • Chronic Disease Management

Background:

  • A novel application was developed for chronic condition risk prevention and management, specifically including type 1 diabetes.
  • The app was created by a team of professional software developers and academic researchers.

Purpose of the Study:

  • To evaluate the effectiveness of involving external testers in identifying design weaknesses in a health management application.
  • To compare the efficacy of multiple testing methodologies in uncovering usability and design flaws.

Main Methods:

  • The application prototype underwent testing by internal project members, university students, and university staff.
  • Multiple testing methods were employed to assess the app against established design principles.
Keywords:
app developmentco-designeHealthmHealthusability

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  • User feedback and heuristic evaluations were utilized to identify potential issues.

    • Main Results:

    • External testers identified significant design weaknesses that internal reviews had overlooked.
    • The use of varied testing approaches revealed a broader range of issues compared to single-method testing.
    • Specific areas for improvement in user interface and functionality were pinpointed.

    Conclusions:

    • Independent user testing is crucial for uncovering critical flaws in health management applications, even those developed by experts.
    • Employing multiple testing methods enhances the detection of usability and design issues, leading to more robust software.
    • The findings underscore the importance of diverse user perspectives in the iterative development of health technology.