COLLABORATE©: a universal competency-based paradigm for professional case management, Part III: key considerations

Teresa M Treiger1, Ellen Fink-Samnick

  • 1Teresa M. Treiger, RN-BC, MA, CHCQM-CM/TOC, CCM, Principal of Ascent Care Management, LLC, has worked in settings across the health care continuum for more than 25 years. A recognized expert in case management strategies, Teri has published on case management, technology, professionalism, and transition of care. She served as a primary investigator in the 2010 HIT Survey and was a team member for the 2012 survey update. Teri is on the National Transition of Care Coalition Board of Directors and served as the National President of the Case Management Society of America 2010-2011. Her current work encompasses writing, professional education, public speaking, and consulting in the development of integrated care coordination, transition of care, and case management programs and technology solutions. Ellen Fink-Samnick, MSW, ACSW, LCSW, CCM, CRP, Principal of EFS Supervision Strategies, LLC, is a health care industry expert for 30 years, who empowers the Transdisciplinary workforce's competencies through professional speaking, mentoring, and consultation. Ellen is adjunct faculty for George Mason University's College of Health & Human Services, Program Consultant and Advisory Board Member to University of California San Diego Extension's Case Management Certificate Program, Director of Social Work education for Athena Forum, trainer for the National Association of Social Workers, Social Media Moderator for Ellen's Ethical Lens, and Editorial Board Member for Lippincott's Professional Case Management. Ellen is a past commissioner and chair of the Ethics & Professional Conduct Committee for the Commission for Case Manager Certification (CCMC). She has served as an Exam Item writer for the Association of Social Work Boards and CCMC, plus a contributor to CMSA's Career and Knowledge Pathways Project. She is a certified case manager, licensed clinical social worker, and certified rehabilitation provider.

Summary

A new value-driven case management model is proposed to enhance patient experience and optimize ROI. This competency-based approach offers a unified, flexible framework for case managers navigating constant industry changes.

Related Concept Videos

Methods of Documentation VI: Case Management Model01:15

Methods of Documentation VI: Case Management Model

The case management model is a multidisciplinary approach that involves healthcare professionals from diverse disciplines, such as physicians, nurses, therapists, social workers, and pharmacists, working collaboratively to address the various needs of patients. Each healthcare professional brings unique expertise and perspectives, contributing to a more comprehensive understanding of the patient's condition and tailoring treatment plans accordingly.
For example, a patient with a chronic...
924
Interdisciplinary Care: The Health Care Team-I01:21

Interdisciplinary Care: The Health Care Team-I

An interdisciplinary team includes many healthcare professionals working together and utilizing their skills, knowledge, and expertise to provide holistic and quality patient care.
Physicians
The physician's primary responsibility is to diagnose illness and direct the medical or surgical treatment of the condition. The authority to admit patients to a healthcare agency or institution and practice care within that setting is granted to physicians by the healthcare agency or institution...
2.6K
Interdisciplinary Care: The Health Care Team-II01:18

Interdisciplinary Care: The Health Care Team-II

An interdisciplinary team includes many healthcare professionals working together and utilizing their skills, knowledge, and expertise to provide holistic and quality patient care. Here are a few more healthcare professionals.
Physical Therapist
A physical therapist (PT) aims to restore function or prevent additional impairment in a patient following an injury or disease. Massage, heat, cold, water, sonar waves, exercises, and electrical stimulation are some treatments used by PTs to treat...
2.2K
Community Based Intervention01:30

Community Based Intervention

Community-based interventions in mental health represent a paradigm shift from institution-centered care to treatments embedded within the fabric of local communities. By prioritizing inclusion and leveraging existing societal structures, this approach fosters a supportive environment conducive to addressing mental health challenges while promoting individual dignity and agency.
Foundations of Community Mental Health Programs
Central to the success of community-based interventions is the...
620
Patient-centered Care01:13

Patient-centered Care

Patient-centered care involves delivering care beyond inpatient hospitalization. Reflective practice can enhance a patient-centered approach. Reflective practice is a process of reasoning that considers all aspects of the present situation, including practicalities, learning from personal practice, and consideration of patient needs. Patients appreciate care decisions made while considering their input. Involving the patient in their care provides the patient with a sense of contribution rather...
3.1K
Methods of Documentation V: CBE01:23

Methods of Documentation V: CBE

Charting by Exception, or CBE, is a method of documentation used in healthcare, particularly in nursing, that focuses on documenting only significant or abnormal findings rather than recording every detail. This approach aims to streamline the documentation process, improve efficiency, and ensure that healthcare providers can quickly identify deviations from normalcy in patient assessments.
In CBE, healthcare professionals establish predefined standards of practice that define what constitutes...
1.3K