Related Experiment Video
Updated: May 5, 2026

Using Visual and Narrative Methods to Achieve Fair Process in Clinical Care
Published on: February 16, 2011
COLLABORATE©: a universal competency-based paradigm for professional case management, Part III: key considerations
Teresa M Treiger1, Ellen Fink-Samnick
1Teresa M. Treiger, RN-BC, MA, CHCQM-CM/TOC, CCM, Principal of Ascent Care Management, LLC, has worked in settings across the health care continuum for more than 25 years. A recognized expert in case management strategies, Teri has published on case management, technology, professionalism, and transition of care. She served as a primary investigator in the 2010 HIT Survey and was a team member for the 2012 survey update. Teri is on the National Transition of Care Coalition Board of Directors and served as the National President of the Case Management Society of America 2010-2011. Her current work encompasses writing, professional education, public speaking, and consulting in the development of integrated care coordination, transition of care, and case management programs and technology solutions. Ellen Fink-Samnick, MSW, ACSW, LCSW, CCM, CRP, Principal of EFS Supervision Strategies, LLC, is a health care industry expert for 30 years, who empowers the Transdisciplinary workforce's competencies through professional speaking, mentoring, and consultation. Ellen is adjunct faculty for George Mason University's College of Health & Human Services, Program Consultant and Advisory Board Member to University of California San Diego Extension's Case Management Certificate Program, Director of Social Work education for Athena Forum, trainer for the National Association of Social Workers, Social Media Moderator for Ellen's Ethical Lens, and Editorial Board Member for Lippincott's Professional Case Management. Ellen is a past commissioner and chair of the Ethics & Professional Conduct Committee for the Commission for Case Manager Certification (CCMC). She has served as an Exam Item writer for the Association of Social Work Boards and CCMC, plus a contributor to CMSA's Career and Knowledge Pathways Project. She is a certified case manager, licensed clinical social worker, and certified rehabilitation provider.
A new value-driven case management model is proposed to enhance patient experience and optimize ROI. This competency-based approach offers a unified, flexible framework for case managers navigating constant industry changes.
Area of Science:
- Healthcare Management
- Clinical Practice
- Health Services Research
Background:
- Current case management models often prioritize business goals over patient outcomes.
- This fragmentation leads to a diluted professional identity for case managers.
- Existing structures fail to fully leverage the diverse skills within the case management field.
Purpose of the Study:
- To introduce a new, value-driven paradigm for case management.
- To establish a foundation that enhances patient experience in healthcare delivery.
- To optimize return on investment through a consistent, adaptable approach.
Main Methods:
- This article is part of a 3-part series, providing context and justification for the proposed model.
- The model is designed for applicability across all healthcare sectors and populations.
- It emphasizes a competency-based framework adaptable to diverse settings.
Main Results:
- A shift towards a value-driven foundation is necessary for modern case management.
- A competency-based model offers the agility required to address industry changes.
- This approach unifies case management practice beyond traditional disciplinary divisions.
Conclusions:
- The future of case management demands agile professionals with established competencies.
- A unified, strengths-based identity is crucial for successful case management practice.
- This advanced model supports career advancement and improved patient outcomes.
Related Concept Videos
Methods of Documentation VI: Case Management Model
For example, a patient with a chronic...
Interdisciplinary Care: The Health Care Team-I
Physicians
The physician's primary responsibility is to diagnose illness and direct the medical or surgical treatment of the condition. The authority to admit patients to a healthcare agency or institution and practice care within that setting is granted to physicians by the healthcare agency or institution...
Interdisciplinary Care: The Health Care Team-II
Physical Therapist
A physical therapist (PT) aims to restore function or prevent additional impairment in a patient following an injury or disease. Massage, heat, cold, water, sonar waves, exercises, and electrical stimulation are some treatments used by PTs to treat...
Community Based Intervention
Foundations of Community Mental Health Programs
Central to the success of community-based interventions is the...
Patient-centered Care
Methods of Documentation V: CBE
In CBE, healthcare professionals establish predefined standards of practice that define what constitutes...
