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Related Concept Videos

Primary Healthcare Services01:30

Primary Healthcare Services

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Primary care promotes wellness and prevents disease. This care includes health promotion, education, protection (such as immunizations), early disease screening, and environmental considerations. Settings providing this type of healthcare include physician offices, public health clinics, school nursing, and community health nursing.
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Patient-centered care involves delivering care beyond inpatient hospitalization. Reflective practice can enhance a patient-centered approach. Reflective practice is a process of reasoning that considers all aspects of the present situation, including practicalities, learning from personal practice, and consideration of patient needs. Patients appreciate care decisions made while considering their input. Involving the patient in their care provides the patient with a sense of contribution rather...
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Secondary Healthcare System01:11

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Secondary healthcare is offered by a specialist, generally in hospitals or clinics for patients referred by primary healthcare providers. It occurs when a person has an illness or injury that requires specific medical care. Secondary care is often referred to as acute care. Secondary care can range from uncomplicated care to repair a minor laceration or treat a strep throat infection to more complicated emergent care, such as treating a head injury sustained in an automobile accident. Whatever...
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Preventive Healthcare Services01:30

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Preventive healthcare services keep people healthy via frequent check-ups, screening, and counseling. They primarily aid in disease prevention rather than treating an acute or chronic illness. Preventive treatment also keeps individuals productive and energetic, allowing them to work well into their retirement years. Examples of preventive care services include:
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Methods Of Healthcare Delivery System01:26

Methods Of Healthcare Delivery System

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At the different levels of the healthcare system, we see varying methods of healthcare used. These methods include managed care systems, case management, and primary healthcare.
Managed Care System:
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Introduction To Health Care Delivery System01:18

Introduction To Health Care Delivery System

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The healthcare system is constantly changing and complex. Various services are available from different healthcare providers, but gaining access to these services has become challenging for people with limited healthcare insurance. Uninsured people present a challenge to healthcare because they frequently postpone or forego treatment.
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Using Visual and Narrative Methods to Achieve Fair Process in Clinical Care
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Using Visual and Narrative Methods to Achieve Fair Process in Clinical Care

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Improving service quality in primary care.

Denise M Kennedy1, Jon T Nordrum2, Frederick D Edwards2

  • 1Mayo Clinic Arizona, Scottsdale, AZ Kennedy.Denise1@mayo.edu.

American Journal of Medical Quality : the Official Journal of the American College of Medical Quality
|January 15, 2014
PubMed
Summary
This summary is machine-generated.

Implementing a quality improvement framework in a family medicine practice significantly boosted patient satisfaction. Key areas like thoroughness and communication saw notable gains, enhancing overall care quality.

Keywords:
continuous improvement modelpatient satisfactionservice quality improvementvalue-based purchasing

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Area of Science:

  • Health Services Research
  • Quality Improvement Science

Background:

  • Healthcare service quality is a critical component of patient-centered care.
  • Measuring and improving patient satisfaction are essential for practice success.

Purpose of the Study:

  • To evaluate the impact of a quality improvement framework on patient satisfaction in a family medicine setting.
  • To assess changes in specific aspects of provider and staff performance.

Main Methods:

  • A quality improvement framework was implemented in a 12-provider family medicine practice.
  • Patient satisfaction was assessed via weekly telephone surveys conducted by a national vendor.
  • Data included 280 patients from 2009 and 560 patients from 2010-2011.

Main Results:

  • "Excellent" ratings for provider service increased by 5%-9%, particularly in thoroughness, listening, and explaining (P = .04).
  • Prompt test result notification and staff courtesy improved by 10% (P = .02), and teamwork by 8% (P = .04).
  • Overall quality scores rose by 10% (P = .01), elevating the practice from the 68th to the 91st percentile.

Conclusions:

  • The implemented framework effectively enhanced patient satisfaction and service quality in a family medicine practice.
  • These improvements suggest the framework's potential utility in value-based healthcare payment models.
  • Sustained focus on communication, efficiency, and teamwork can lead to measurable gains in patient-reported outcomes.