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The effect of continuing professional development on public complaints: a case-control study
Elizabeth F Wenghofer1, Craig Campbell, Bernard Marlow
1School of Rural and Northern Health, Laurentian University, Sudbury, Ontario, Canada; Human Sciences Division, Northern Ontario School of Medicine, Sudbury, Ontario, Canada.
Medical Education
|February 20, 2015
Summary
Physician participation in continuing professional development (CPD) programs is linked to fewer public complaints. Specifically, engaging in group-based CPD activities reduced quality of care complaints, highlighting CPD
Area of Science:
- Medical Education
- Physician Performance
- Patient Safety
Background:
- Continuing Professional Development (CPD) is increasingly mandated for physicians.
- Understanding the impact of CPD on physician practice and patient outcomes is crucial.
- Public complaints serve as an indicator of potential issues in physician practice.
Purpose of the Study:
- To examine the association between physician engagement in various Continuing Professional Development (CPD) activities and the occurrence of public complaints.
- To differentiate the impact of different CPD types on specific complaint categories.
Main Methods:
- A case-control study design was employed, comparing physicians with public complaints to those without.
- Data on physician complaints were obtained from the College of Physicians and Surgeons of Ontario (CPSO) for 2008-2009.
- Continuing Professional Development (CPD) data were collected from Royal College of Physicians and Surgeons of Canada (RCPSC) and College of Family Physicians of Canada (CFPC) programs.
Main Results:
- Physicians reporting overall participation in Continuing Professional Development (CPD) had significantly fewer quality of care-related complaints (OR 0.604, p=0.028).
- Engagement in group-based CPD activities was associated with a reduced likelihood of quality of care complaints (OR 0.681, p=0.041).
- A significant relationship was observed between CPD participation, CPD type, and complaint type.
Conclusions:
- Participation in national CPD programs (CFPC, RCPSC) is associated with a lower incidence of public complaints.
- Certification bodies and regulators should continuously assess CPD program effectiveness.
- Optimizing CPD programs can enhance physician performance and improve patient care outcomes.
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