Great patient experiences can earn big payer bonuses

Although many healthcare providers have been railing against the stringent new requirements of the Affordable Care Act and the burdensome mandates from the Centers for Medicare & Medicaid Services, making simple improvements in patient satisfaction can require little to no expense and can result in increased dollars, as well as more satisfied patients. By following six simple steps, successful organizations have been able to transform their patients' experiences and raise satisfaction scores through a series of practical activities designed to assess the current environment, improve patient and employee/provider experience, and maintain the improvement gains. It doesn't always take money to make money. It's a matter of telling employees what the organization expects of them and holding them accountable. When the patient has a positive experience, everyone profits!