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Assessing communication in organizations.

M J Farley1

  • 1University of Colorado School of Nursing, Denver.

The Journal of Nursing Administration
|December 1, 1989
PubMed
Summary

Effective communication assessments are crucial for healthcare organizations. Nurse administrators can use these assessments to improve nursing staff satisfaction and overall organizational efficiency.

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Area of Science:

  • Healthcare Management
  • Organizational Communication
  • Nursing Administration

Background:

  • Communication challenges are prevalent in all organizational settings.
  • Effective communication is vital for operational success and employee morale.
  • Nurse administrators play a key role in managing organizational communication.

Purpose of the Study:

  • To outline a strategy for nurse administrators to conduct communication assessments.
  • To provide guidance on developing a tool for evaluating organizational communication systems.
  • To highlight the benefits of improving communication within healthcare organizations.

Main Methods:

  • The abstract suggests developing a specific tool for communication assessment.
  • It implies a qualitative or mixed-methods approach to data collection.
  • Focuses on practical strategies for implementation by nurse administrators.

Main Results:

  • Communication assessments provide data for targeted improvements.
  • Enhanced communication systems can lead to higher nursing personnel satisfaction.
  • Improved communication contributes to greater organizational effectiveness.

Conclusions:

  • Implementing a communication assessment is a proactive step for nurse administrators.
  • A structured approach to assessment can yield measurable improvements.
  • Investing in communication infrastructure benefits both staff and organizational outcomes.

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