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Mobile Access to ClinicalConnect: A User Feedback Survey on Usability, Productivity, and Quality
Bell Raj Eapen1, Barbara Chapman
1HNHB eHealth Office, Hamilton, ON, Canada. eapenb@hhsc.ca.
Background:
ClinicalConnect, a federated clinical viewer for South West Ontario, Canada, launched a mobile interface in June 2012.
Objective:
The aim of the study was to assess usability of the mobile interface and the perceived impact on productivity of health care providers and quality of healthcare delivery.
Methods:
A survey was conducted using the System Usability Scale (SUS) and questionnaires designed to measure productivity and quality based on Canada Health Infoway's Benefits Evaluation framework.
Results:
The mean SUS score was 67 based on 77 responses. The mean scores for productivity and quality were 3.37 (N=74) and 3.62 (N=71), respectively, on a 5-point Likert scale where 3 was neutral.
Conclusions:
Users perceived the mobile interface of ClinicalConnect as useful but were neutral about the ease of use.
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