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[Instrument for assessing the quality of mobile emergency pre-hospital care: content validation]
Rodrigo Assis Neves Dantas1, Gilson de Vasconcelos Torres1, Marina de Góes Salvetti2
1Nursing Department, Universidade Federal do Rio Grande do Norte, Natal, RN, Brazil.
Objectives:
To validate an instrument to assess quality of mobile emergency pre-hospital care.
Method:
A methodological study where 20 professionals gave their opinions on the items of the proposed instrument. The analysis was performed using Kappa test (K) and Content Validity Index (CVI), considering K> 0.80 and CVI ≥ 0.80.
Results:
Three items were excluded from the instrument: Professional Compensation; Job Satisfaction and Services Performed. Items that obtained adequate K and CVI indexes and remained in the instrument were: ambulance conservation status; physical structure; comfort in the ambulance; availability of material resources; user/staff safety; continuous learning; safety demonstrated by the team; access; welcoming; humanization; response time; costumer privacy; guidelines on care; relationship between professionals and costumers; opportunity for costumers to make complaints and multiprofessional conjunction/actuation.
Conclusion:
The instrument to assess quality of care has been validated and may contribute to the evaluation of pre-hospital care in mobile emergency services.
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