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On the Development of a Hospital-Patient Web-Based Communication Tool: A Case Study From Norway
Conceição Granja1, Kari Dyb1, Stein Roald Bolle1
1Norwegian Centre for Integrated Care and Telemedicine, University Hospital of North Norway, Tromsø, Norway.
Studies in Health Technology and Informatics
|August 12, 2015
Summary
Reducing elective surgery cancellations requires understanding current hospital planning. Reengineering processes and developing patient-centered communication tools are key to improving efficiency and patient care.
Area of Science:
- Health Informatics
- Hospital Management
- Process Engineering
Background:
- Elective surgery cancellations incur significant costs and reduce hospital efficiency.
- These cancellations negatively impact patient care and hospital operations.
- A North Norwegian University Hospital faces challenges with elective surgery cancellations.
Purpose of the Study:
- To analyze the elective surgery cancellation problem at a North Norwegian University Hospital.
- To model the current preoperative planning process.
- To identify requirements for a patient-centered web-based communication tool.
Main Methods:
- A three-step methodology was employed.
- The preoperative planning process was modeled.
- Narratives from various health professions were incorporated.
Main Results:
- The analysis revealed complexities in current surgical planning and organization.
- Understanding existing processes is crucial for developing effective communication tools.
- Process reengineering is necessary for standardization.
Conclusions:
- A patient-centered web-based communication tool requires a thorough understanding of current hospital surgical planning.
- Standardizing the surgical process through reengineering is essential.
- This standardized process will guide health ICT designers in creating robust systems.
