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Consumer Engagement in Health IT: Distinguishing Rhetoric from Reality.

Marsha Gold¹, Mynti Hossain¹, Amy Mangum¹

¹Mathematica Policy Research.

EGEMS (Washington, DC)

|December 15, 2015

Summary

This summary is machine-generated.

Consumer demand for electronic health information exists, but technical and system barriers hinder its use. Bridging this gap requires addressing these barriers and promoting patient engagement for better health outcomes.

Keywords:

Health Delivery Reform Health Information Technology Patient Centered Health Care Patient Engagement

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Area of Science:

Health Services Research
Health Informatics
Consumer Health Informatics

Background:

Policymakers aim to leverage health information technology (health IT) to enhance consumer engagement and achieve national health objectives.
This study examines the evidence comparing the stated goals for health IT in consumer engagement against the current practical applications.

Purpose of the Study:

To assess the gap between the intended use of health IT for consumer engagement and the current reality.
To identify barriers and propose actions to improve consumer engagement through health IT.

Main Methods:

An environmental scan was conducted to evaluate the current state of consumer access to personal health information.
Evidence review was performed to compare policy rhetoric with practice regarding health IT and consumer engagement.

Main Results:

A significant consumer demand for electronic access to personal health information has been identified.
Technical, system, and political barriers currently limit the utility and benefits of available health information.

Conclusions:

A notable disparity exists between the current state of health IT implementation and the desired level of consumer engagement.
Recommendations include resolving health information exchange (HIE) technical barriers, designing more consumer-centric systems, incentivizing provider support for engagement, and demonstrating empirical evidence of improved care, outcomes, and cost reduction.