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Updated: Mar 26, 2026

Using Visual and Narrative Methods to Achieve Fair Process in Clinical Care
Published on: February 16, 2011
J Shannon Swan1, Pari V Pandharipande1, Gloria M Salazar2
1Institute for Technology Assessment, Massachusetts General Hospital, Boston, Massachusetts; Harvard Medical School, Boston, Massachusetts.
A new patient-centered model was developed to assess the patient experience in radiology. This framework can help create quality metrics for radiologic care, improving patient satisfaction and outcomes.
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