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Published on: February 16, 2011
A Tale of 2 Units: Lessons in Changing the Care Delivery Model
Glenda Wharton1, Jill Berger, Tracy Williams
1Author Affiliations: Director of Patient Care Services (Ms Wharton), Norton Audubon Hospital; Director of Patient Care Operations (Ms Berger), Norton Healthcare Institute for Nursing; System Senior Vice President and Chief Nursing Officer (Dr Williams), Norton Healthcare, Louisville, Kentucky.
Abstract:
In response to patient care quality and satisfaction concerns, a hospital determined the need to change the care delivery model on some inpatient units. Two pilot units adopted 2 different models of care. The authors describe the change project, successful outcomes, and lessons learned.
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