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Peer-to-Peer Feedback: A Novel Approach to Nursing Quality, Collaboration, and Peer Review
Colleen LeClair-Smith1, Brandi Branum, Lindsay Bryant
1Author Affiliations: Director, Magnet, Nursing Recruitment & Resource Pool (Dr LeClair-Smith), Nursing Administration; Assistant Director, Pediatrics & PICU (Ms Branum); Assistant Director (Ms Bryant), Director (Ms Martinez), and Clinical Educator (Ms Nash), Endoscopy Center & Interventional Radiology; Director, Intermediate Critical Care Unit (Ms Cornell); Director, Medical-Surgical Orthopedics (Ms Phillips), University Medical Center, Lubbock, Texas.
Abstract:
This article describes how an acute care organization in Texas, a peer review mandated state, created a nonpunitive peer feedback structure and process for nursing staff. Strategies were targeted to improve patient outcomes. A peer feedback committee designed, implemented, and evaluated the feedback model to coexist with the state-required formal peer review committee structure. Peer feedback provided opportunities to advance skill development, enhance quality improvement, improve patient outcomes, and support a culture of safety within the healthcare environment.
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