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Spanish-Speaking Limited English Proficiency Patients and Call Light Use
Mary Montie1, Jose Gabriel Galinato2, Lance Patak3
1University of Michigan, Ann Arbor, MI, USA mmontie@med.umich.edu.
Introduction:
Despite a continuous increase of the limited English proficiency (LEP) population in the United States, disparities in the quality of care received in health care systems persist.
Method:
This qualitative study explores the perceptions of hospitalized LEP patients on their call light use, as well as their perceptions of a prototype of a new multilingual call light system, Eloquence™. Individual interviews were conducted with 10 Spanish-speaking patient participants.
Results:
Using a constant comparative method, the following themes emerged: (1) reasons for call light use, (2) challenges with communication, (3) patients' adaptation to language barriers, (4) perceived staff responses to call light, and (5) responses to the Eloquence™ demonstration.
Conclusion:
Data from this study shed light on the patient care experience of LEP patients and can help guide clinicians and administrators in providing culturally and linguistically competent care.
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