Related Experiment Video
Updated: Mar 19, 2026
11:05
SECONDs Administration Guidelines: A Fast Tool to Assess Consciousness in Brain-injured Patients
Published on: February 6, 2021
17.4K
Using a Call Centre for Data Mining and Data Capturing - Pilot Study Using Glasgow Coma Outcome Scale in Head Injured
Teenu Xavier1, Metilda Robin1, Deepak Agrawal1
1All India Institute of Medical Sciences, New Delhi, India.
Studies in Health Technology and Informatics
|June 23, 2016
Summary
Trauma care in rural India is challenging. A call center successfully assessed the Glasgow Outcome Scale (GOS) in head-injured patients post-discharge, showing potential for improved rural healthcare delivery.
Area of Science:
- Trauma Care
- Public Health
- Telemedicine
Background:
- Trauma healthcare access is limited in rural India.
- Head injury management requires effective follow-up and outcome assessment.
Purpose of the Study:
- To evaluate the feasibility of using a call center to assess the Glasgow Outcome Scale (GOS) for head-injured patients after discharge.
- To explore innovative methods for extending trauma care to underserved rural populations.
Main Methods:
- Call center staff administered the Glasgow Coma Scale (GCS) using standardized Hindi questions.
- Patient data was collected via phone calls post-discharge.
Main Results:
- Out of 484 admitted patients, 63% were from rural areas.
- Call center staff successfully contacted 84% of discharged patients.
- The Glasgow Outcome Scale (GOS) was successfully elicited in all contacted patients.
Conclusions:
- Call centers demonstrate significant potential to enhance trauma healthcare delivery in rural settings.
- This approach can improve patient follow-up and outcome assessment for head-injured individuals in remote areas.
