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Published on: August 4, 2023
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Summary
A consultation on services for older people revealed diverse opinions and communication abilities among stakeholders. Carers and relatives, often unheard, powerfully expressed their views, highlighting the need for inclusive engagement.
Area of Science:
- Social Gerontology
- Public Health Policy
- Community Engagement
Background:
- Consultation exercises are crucial for understanding stakeholder perspectives on public services.
- Effective communication is vital for ensuring all voices are heard in policy development.
- Services for older people require careful consideration of diverse needs and opinions.
Purpose of the Study:
- To explore the range of opinions regarding future services for older people.
- To assess and address disparities in communication abilities among stakeholders.
- To ensure the perspectives of often-marginalized groups, such as carers and relatives, are effectively captured.
Main Methods:
- A consultation exercise was conducted for a local authority social services committee.
- The facilitator actively worked to compensate for communication differences among participants.
- Stakeholder engagement included both individual and group interactions, oral and written submissions.
Main Results:
- A wide diversity of opinions on services for older people was observed.
- Significant variations in stakeholders' abilities to articulate their views were noted.
- Carers and relatives, despite potential communication barriers, expressed their views powerfully and were well-organized.
Conclusions:
- Inclusive communication strategies are essential in public consultations.
- The perspectives of carers and relatives are critical for shaping effective services for older adults.
- Future service planning must actively seek and amplify the voices of all stakeholders, especially those less frequently heard.
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