Leading Organizational Cultural Competency: Nurse Leader Rounds and Care for Diverse Patients

Area of Science:

• Healthcare Management
• Nursing Leadership
• Health Equity

Background:

• Chief Nurse Executives (CNEs) strive to deliver high-quality, patient-centered care to diverse patient populations.
• Implementing Culturally and Linguistically Appropriate Services (CLAS) is crucial for enhancing patient satisfaction.
• Obstacles to CLAS implementation include initiative costs, education expenses, and shortened care episodes.

Purpose of the Study:

• To explore the challenges CNEs face in implementing CLAS.
• To identify resources and best practices for CLAS implementation.
• To highlight nurse leader rounds as a potential vehicle for CLAS integration.

Main Methods:

• Qualitative study involving Chief Nurse Executives.
• Thematic analysis of CNE experiences and perspectives.
• Exploration of practical strategies for CLAS implementation.

Main Results:

• Identified significant barriers to CLAS implementation, including financial and time constraints.
• Highlighted the need for accessible resources and effective best practices.
• Nurse leader rounds emerged as a promising strategy for embedding CLAS.

Conclusions:

• Addressing financial and time barriers is essential for successful CLAS implementation.
• Leveraging nurse leader rounds can facilitate the integration of CLAS into daily practice.
• Strategic implementation of CLAS is vital for achieving health equity and improving care for diverse populations.