The essentials of win--win negotiation for the clinical nurse specialist

Clinical nurse specialists (CNSs) must negotiate conflicts daily as they come in contact with patients, families, and other professionals. To be a successful negotiator, the CNS must understand the process of reaching a satisfactory settlement of differences in a conflict situation. The process involves identifying the problem, collecting facts and analyzing the situation, deciding on goals, and identifying tactics. The use of role play, third party advice, and influence, as well as negotiation strategies is discussed along with a relevant case presentation.