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Old practices, new windows: reflections on a communications skills innovation
1a Discipline of General Practice, NUI Galway , Galway , Ireland.
Summary
A novel "windows method" for analyzing medical consultations offers genuine innovations in communication skills education. This approach emphasizes emotional knowledge and improves feedback, potentially revitalizing established practices.
Area of Science:
- Medical Education
- Communication Skills Training
- General Practice
Background:
- Historically, innovations in communication skills education originated in general practice.
- A stagnation in novel consultation analysis methods has been observed since the mid-1990s.
Purpose of the Study:
- To introduce and evaluate a new approach to consultation analysis: the "windows method".
- To address deficiencies in feedback practices within communication skills education.
Main Methods:
- Description and evaluation of the "windows method" for analyzing doctor-patient consultations.
- Building upon previous structured approaches to consultation analysis.
Main Results:
- The "windows method" introduces innovations, particularly in its focus on emotional knowledge.
- It effectively addresses limitations found in older feedback methods.
- The approach aligns with contemporary understanding of emotional development and feedback environments.
Conclusions:
- The "windows method" represents a significant advancement in consultation analysis.
- It has the potential to enhance and modernize communication skills education in healthcare.
- This novel method offers a revitalized approach to established educational practices.
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